#Common Problem

Please make sure the mobile network is over the wall and google service is normal

#1. The number of push messages is always 0

  • Make sure the integrated push version of the app is installed and opened before pushing.
  • If it is turned on or 0, you can first turn on the push log switch and then report the information again (Articles 3 and 4 below)

#2. The phone did not receive the message

  • Make sure the integrated push version of the app is installed and opened before pushing.
  • Check if the Do Not Disturb mode of the phone is turned on.

There are two ways to check Do Not Disturb:

  1. Settings-> Sound-> Do Not Disturb-> Check On or Off;
  2. Pull down the status bar-> Check On or Off

If you still cannot receive the message after checking the above, you can first turn on the push log switch and then report the information again (Articles 3 and 4 below)

#3. How to view the push log

Execute in the command window, the following two commands

  1. adb shell setprop log.tag.PUSH_ DEBUG
  2. adb logcat -s PUSH_

Note: The first command above is applicable to Transsion's mobile phones

#4. How to re-report information

There are two ways to report:

  1. Open the application-> close the network-> modify the system time by one day-> open the network;
  2. clear the application data-> open the application

#5. How to check mobile phone gaid

View in two ways:

  1. Get the DeviceInfo.getGAId () code (for development);
  2. View directly in the phone, set-> Google-> Advertising-> bottom advertising ID